Refund policy

We want you to love your coffee. If you have any issues with your order, please let us know right away so we can make it right.

Coffee Beans
We don’t accept returns on coffee beans due to their perishable nature. However, if you are not happy with the coffee for any reason, please contact us within 14 days of receiving your order. We'll work with you to find a solution, which may include a replacement or a refund.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will quickly send a replacement or issue a full refund, and we'll cover the shipping costs.

Contact Us
You can always contact us for any return question at hello@blackpine.coffee.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.